Organizations have become more complex as global and technological change impacts their market. We work with you to help you understand where and what you are, where you want to be, and how to get there.
This benefits the organization so they:
get the most from limited resources
increase customer satisfaction and organizational support
align operations with key business goals
help the business set sustaining goals and measures
Due to our expertise with Lean Six Sigma tools and techniques, we have the ability to assess your needs with you and determine the right focus to achieve the performance improvement you need.
Any improvement effort will produce change in the way you operate, and many resources have difficulty adjusting to change. We offer excellent training sessions with your leadership and workforce to help them understand the need for change and increase their understanding of the barriers and challenges they must overcome for improvement to occur. These are well-tested, effective humorous sessions that provide a great launch for improvement efforts. We cannot become what we want to be by remaining what we are.
Our improvement methodologies are proven in many different sectors of the economy. We have already worked with hundreds of organizations and can bring what we learned from those experiences to benefit you. Whether you are an organization in government, healthcare or other services, or in manufacturing we have proven methodologies that will provide you with the improvement necessary to achieve your objectives.
"You get what you measure" -- whether it is really what you want or not. Therefore, it is extremely important to conduct adequate planning to define appropriate goals, metrics, targets, schedules, data collection processes, and analysis procedures. The goal of all this work is to raise the visibility of the important things that are happening in the organization -- now and in the future.
Our work includes these capabilities:
Double loop (Output and Outcome) Feedback
Performance Assessment and Leadership Reports
Management by Fact
We are trained in 2 methodologies that we can utilize to review your organization with you. Organizations develop processes to deliver services and products to customers. Frameworks such as the Baldrige Framework used globally as a measure of excellence (see below) give us insights and the key understanding you need to unlock the potential of your organization to achieve your vision, set sustainable goals and objectives, and deliver expected results.